01 Damage noticed during delivery
Stop and build the condition record.
Do not decide the cause from the first conversation. Record the date, place, people present, weather, route conditions, photographs, video, delivery documents, section and label numbers, and what was observed before setup continued.
Do now
- Make the area safe and pause work if continued work could hide or worsen the condition.
- Photograph wide context and close details before repair or close-up.
- Send a dated written notice to the relevant contract parties and keep proof of delivery.
Route questions to
Retailer, transporter, installer, manufacturer, insurer, and an appropriate independent professional may each answer different parts. The contract, inspection records, warranty terms, and applicable Texas or federal process determine the next route.
Do not assume a delivery receipt assigns liability or that an installation inspection decides transportation responsibility.
02 Site or route is not ready
Ask who made the suitability decision and what must change.
A site can be generally accessible while still failing the requirements for this home, this support system, this route, or this weather condition. Get the reason in writing before work continues.
Do now
- Ask for the specific failed condition: access, clearance, soil, drainage, support, utility, permit, or staging.
- Preserve the current site photographs, measurements, weather, notices, and schedule impact.
- Confirm whether the next answer belongs to the installer, transporter, retailer, local authority, utility, OSSF authority, or a professional.
Route questions to
The installer must evaluate installation suitability within the applicable program. The transporter and permit authority control movement details. Local authorities, utilities, OSSF authorities, engineers, and surveyors may control separate site questions.
A refusal or delay is not by itself proof of fault. The written contract, permit, site conditions, and applicable authority determine the next step.
03 Installation did not pass
Treat the failed inspection as a correction record.
Ask for the written failure items, correction scope, responsible party, reinspection plan, and final verification. Do not replace an inspection record with a verbal promise that it is fixed.
Do now
- Keep the failed inspection notice and the applicable checklist or report.
- Ask who will correct each item and who pays for reinspection under the applicable program and contract.
- Do not occupy or close up work when required verification is still missing.
Route questions to
The installer, retailer, local authority, qualified inspector, manufacturer, engineer, or state/HUD program may own different portions of the correction path.
A failed installation inspection does not by itself decide every warranty, contract, transportation, or insurance question.
04 A document is missing
Name the document, the holder, and the deadline.
Missing paperwork can block a warranty, ownership record, inspection, sale, or dispute route. Identify the exact record and request it in writing.
Do now
- Write down the home serial and label numbers, parties involved, date, and the missing document.
- Ask the manufacturer, retailer, installer, inspector, TDHCA, local authority, utility, or title professional which party creates or keeps it.
- Save the request and any response, including a refusal or statement that no record exists.
Route questions to
Federal records, Texas ownership records, installation certifications, permits, utility approvals, and warranty documents have different custodians and retrieval paths.
A website checklist cannot establish that a document was legally required in a particular transaction or jurisdiction.
05 Repair or warranty is stalled
Create a dated problem trail before the clock gets blurry.
Separate the observed condition from the question of responsibility. Preserve written notices, dates, inspection reports, estimates, repair proposals, and every party’s response.
Do now
- Report the issue in writing to the appropriate manufacturer, retailer, installer, or other contract party.
- Record the installation date and the date each party received the report.
- Ask whether a warranty, Texas complaint inspection, HUD or state dispute-resolution process, insurance claim, or legal review is the appropriate next route.
Route questions to
Texas and federal processes have different eligibility, timing, documentation, and scope. A dispute-resolution program is not the same as a warranty and does not replace every contract or insurance remedy.
Do not assume silence, delay, or a verbal denial proves that a claim is valid or invalid.
06 Ownership or lien record is unclear
Stop treating possession as the whole ownership file.
Serial numbers, labels, statements of ownership, liens, taxes, location, and real-property elections can belong to different records and filing systems.
Do now
- Collect the manufacturer certificate, statement of ownership, serial and label information, purchase documents, lien releases, and location records.
- Check the current Texas record through the appropriate TDHCA process and ask a title or legal professional when the transaction requires it.
- Do not move, resell, convert, or refinance based only on an informal statement that the record is fine.
Route questions to
TDHCA controls Texas manufactured-home ownership and lien records; county real-property records, tax offices, lenders, and title professionals may control related filings or determinations.
This site can explain which records to ask for, but it cannot issue a title opinion or determine lien priority.